Home » Resources » The Future of Returns

The Future of Returns

Why the Fuss About Returns?

As the upcoming holiday season quickly approaches, so increases the shipping of all sorts of packages across the globe to reach their destination in time.  However, this also means that many of those same packages will be shipped back to their original source soon after arrival.  In the supply chain world, this returns process is called Reverse Logistics and has always been a pain point, and especially now that e-commerce sales are at an all-time high.

To provide the latest insights, experts from Hy-Tek Integrated Systems and Johnson Stephens Consulting, discuss the trending topic, “The Future of Returns.”  In this video, Caleb Thompson, Vice President of Business Development – Hy-Tek Southern Operations, interviews Josh Duane, Director of Sales – Hy-Tek Southern Operations and Ray DiMelfi,Vice President of Consulting Service – Johnson Stephens Consulting, on the pitfalls and best practices for establishing an efficient and effective reverse logistics program.

Tips Guide to Best Practices

As a quick summary and guide to the best practices for reverse logistics, please use the below graph to assess if your current operational performance measures up to being the optimal it can be.


To discover more in-depth opportunities to enhance your returns processing, please contact us today to learn more about how to be prepared for the coming influx of returns, contact: 800-818-6242.

Employee-owned Hy-Tek, serves customers in the United States, Canada, and Mexico from offices in Georgia, Indiana, Kentucky, Ohio, New Jersey, Pennsylvania, and Tennessee.

About Hy-Tek Material Handling

Hy-Tek is the premier single-source provider of material handling solutions for a wide range of industries including manufacturing, distribution, retail, construction, food, electronics, and automotive. Since 1963, Hy-Tek and its best-in-class industry partners—including manufacturers of industrial equipment; conveyor systems; automated storage and retrieval systems; rack, and shelving—have been providing customers large and small with turnkey solutions. From customized one-of-a-kind handling and storage systems to pre-assembled buildings and off-the-shelf products—Hy-Tek’s experienced team of engineering, sales, operations, and project management professionals partner with customers to help enhance productivity, streamline processes, and boost profitability.

See Hy-Tek in Action

Every systems project is different, but they all start the same, with a blank page and a focus on the data, objectives and conceptual design. Our systems integration team uses a blend of young and experienced talent to develop custom solutions to meet your project requirements and overall goals. It’s this mix of new ideas alongside tried and true experience that makes Hy-Tek a trusted partner of customers who rely on our services again and again.


“The Hy-Tek onsite service is extremely flexible to our needs as they perform preventative maintenance service around our operational schedule. Hy-Tek is professional and they take the extra steps so our facility can continue to be productive while maintaining our equipment.”

- Advance Auto Parts / CARQUEST


“We consider Hy-Tek to be one of our most valued business partners. Their systems expertise and depth of experience, attention to details, and excellent execution has helped us deliver projects on time and with budget, whether for smaller simple upgrades to existing facilities or major projects like new ‘greenfield’ distribution centers.”

- National Retailer